Cancellation policy

Cancellation Policy Last Updated: May 2026

Order Cancellations Orders may be cancelled within 48 hours of purchase. To request a cancellation please visit our return portal here or scroll to the bottom of our website and select "Return Your Order" from the lower menu. Include your order number and cancellation request.

If your item arrived defective or you were unsatisfied with your purchase please let us know ahead of time before initiating a cancellation so we can work to make it right.

After 48 Hours Once 48 hours have passed from the time of purchase your order will have entered processing and can no longer be cancelled. No exceptions will be made. At that point your order will be fulfilled and shipped as placed.

Already Shipped Orders If your order has already been shipped it is no longer eligible for cancellation. Please refer to our Return Policy for next steps once your order arrives.

How To Cancel

• Visit here or select "Return Your Order" at the bottom of our website
• Submit your request within 48 hours of purchase
• Include your order number

Refunds on Cancelled Orders Approved cancellations will be refunded to the original payment method within 5–10 business days depending on your bank or card issuer, or as store credit to use toward a future purchase.

Pre-Orders Some items in our store may be offered as a pre-order. When you purchase a pre-order you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and fulfill and charge the full or remaining balance at a future date.

You may cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled it cannot be cancelled, but you may request a full or partial refund. Please refer to our Return Policy for more details.