Shipping policy
Last Updated: May 2026
Order Processing All orders are processed within 2 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Timeframes Estimated delivery time is 5-14 business days from the date of dispatch depending on your location. Delivery timeframes are estimates only and are not guaranteed. Oh' Alyanna is not responsible for delays caused by carriers, customs, weather conditions, or other circumstances beyond our control.
Shipping Rates Shipping rates are calculated at checkout based on your order and location.
Tracking Your Order Once your order has been shipped you will receive a confirmation email containing your tracking number. You can use this number to track your order through the carrier's website. Please allow up to 48 hours for tracking information to update after your shipping confirmation is received.
Address Accuracy It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. Oh' Alyanna is not responsible for orders shipped to an incorrectly entered address. If you notice an error in your shipping address please contact us immediately at hello@ohalyanna.com. We will do our best to correct it however we cannot guarantee changes can be made once an order has been processed.
Lost or Stolen Packages Oh' Alyanna is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your tracking shows delivered but you have not received your package please contact your local carrier and check with neighbors or building management before reaching out to us. We will do our best to assist however we cannot issue refunds or replacements for packages confirmed as delivered.
Delayed Shipments Shipping delays may occur due to high order volumes, carrier delays, weather conditions, or other factors outside of our control. Oh' Alyanna is not liable for any losses or damages resulting from shipping delays.
International Shipping At this time we ship within the United States, United Kingdom and Canada only. International shipping availability may be updated in the future.
Damaged in Transit If your order arrives damaged please contact us within 48 hours of delivery at hello@ohalyanna.com with photos of the damaged item and packaging. We will work with you to find a resolution.
Limitation of Liability Oh' Alyanna's liability for any shipping related issue is limited to the purchase price of the affected item. We are not liable for any indirect or consequential losses arising from shipping delays or errors.
Contact For any shipping related questions please contact us at hello@ohalyanna.com with your order number or text us at (312) 380-9285 during business hours Monday–Sunday 9AM–8PM CST. Closed Saturday.